POLICIES & PROCEDURES
We hate it when a hotel's policies & procedures are arbitrary or confusing. So, here are ours, in black and white:
72 hours EXCEPT for holidays. (See below)
GROUP CANCELLATION POLICY
7 days (A group is 3 or more rooms.)
HOLIDAY CANCELLATION POLICY
WEEKLY RENTAL CANCELLATION POLICY
MONTHLY RENTAL CANCELLATION POLICY (Winter Texans)
30 days to cancel or shorten.
Valid credit card required to hold the room. Credit card will be preauthorized for the full amount of the stay. If there is insufficient available credit to preauthorize the stay, we cannot guarantee a reservation for you.
Unlike the chain motels, we will NOT over-book. Ever. Your reservation is really guaranteed!
DEBIT CARD POLICY
We WILL accept your debit card to hold the room. HOWEVER, understand that a debit card is NOT the same as a credit card. When we pre-authorize your stay on your debit card, your bank will freeze that amount in your bank account. We do NOT have it, but you don't have access to it, either. You will NOT have access to that money for a period of 7 to 10 days after you make the reservation, and only your bank can release those funds if you cancel -- not us!
Reservations are "rain or shine." HOWEVER, if an official evacuation order for the island is issued, certificates of equal value will be issued. You will still pay for your stay, but you may redeem the certificates for a future stay.
All rooms are NON-smoking! Fine for smoking in a non-smoking room: $200. Smoking is permitted in designated areas only.
Pets are welcome in pet-friendly rooms with prior approval -- credit card required. NO debit cards, no cash payments allowed on pet rooms. Fine for having a pet in a no-pet room: $200 Pet fee in a pet-friendly room: $25/night, or $100/month for monthly stays in the off-season. Excess cleaning fees may apply for mismanaged pets.
Must be 14 or accompanied by an adult to swim
HOT TUB POLICY
Must be 10 or older, and accompanied by an adult.
No parties are allowed without management approval. We are a quiet establishment. If we can hear you outside of your room, that is a "party". We will nicely ask you to be quiet once. The second time, you will be removed, no refunds. We value our guest's right to a quiet stay above all else.
BARBECUE AREA POLICY
Our propane grill is for guest use only. You must be an adult to use this grill, and we expect you to clean the grill area when done.
Check in is guaranteed by 3 PM. The lobby is open until 11 PM, every day. No check-ins will be allowed after 11 PM without prior approval. A $25 late check-in fee may apply.
No check-ins will be allowed after bar-time (2 AM) under ANY circumstances. \
Check out is noon. Late check out MAY be available for an added fee.